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See the Big Picture

I enjoy puzzles. I enjoy all kinds of puzzles – word puzzles, number puzzles, brain games, etc. – but in this instance, I am specifically referring to jigsaw puzzles, the ones that are pictures cut into hundreds of little pieces that need to be assembled. And I have a preferred method of assembly: first, turn all of the pieces face-up, setting aside those that have a straight edge (the outside frame); then assemble the outside frame; finally, begin to assemble the rest of the pieces, looking first for pieces that more obviously fit in the same section together. In the process of putting the puzzle together, however, one of the most important components is not the puzzle itself, but rather, the picture on the box.

It is the picture on the box that provides the perspective and the vision of what is being assembled. It provides a visual landscape that helps in determining the general context or place where an individual piece belongs. It’s a map that lets you see where you want to go. I once used the picture on the puzzle box to illustrate a lesson in a class I was teaching, by giving a puzzle to each of several small groups of people. Some of the groups had the puzzle box so they could see their picture, but some of the groups did not (and some had all the correct pieces, but some had the wrong pieces or were missing pieces; that served to make a different point). Part of the purpose of the lesson was to illustrate the importance of “the big picture,” or the master plan, for managing a process, a task, or life itself.

Bilbo Baggins in The Hobbit, by J. R. R. Tolkien, demonstrated the same concept when he and the company of dwarves were traveling through the Mirkwood Forest. As they traveled, the troupe lost sight of the path they needed to follow, became lost, and began to be disoriented. Eventually, Bilbo was sent to climb a tree in order to get above the canopy, and when he did, two things happened: his head cleared, and he could see where they were in relation to where they needed to go (in the movie, he could see the edge of the forest; in the book, he could only see more trees).

Heifetz & Laurie address that idea in a Harvard Business Review article, “The Work of Leadership” (2011).   In the article, they discuss the importance and challenge of adapting behaviors and changes in order to thrive in a new or different environment and specifically identify six principles for leading adaptive work. The first principle is labeled “Get on the Balcony,” which is explained as follows: “Get on the balcony. Don’t get swept up in the field of play. Instead, move back and forth between the ‘action’ and the ‘balcony.’ You’ll spot emerging patterns, such as power struggles or work avoidance. This high-level perspective helps you mobilize people to do adaptive work.” They go on to say that “business leaders have to be able to view patterns as if they were on a balcony. It does them no good to be swept up in the field of action.” The emphasis is on the importance of a leader being able to move between the balcony and the field of action, and the necessity of the balcony for providing perspective.

Collins & Hansen also address the idea in Great by Choice (2011), in a chapter that discusses identifying and responding to dangers and changes in the environment. Using the terms “zoom out” and “zoom in,” they point out that effective leaders, “when they sense danger, immediately zoom out to consider how quickly a threat is approaching and whether it calls for a change in plans. Then they zoom in, refocusing their energies into executing objectives.” The authors then describe the discipline required to “zoom out for fast yet rigorous decision making and zoom in for fast yet superb execution.” The discussion emphasizes the need for effective leaders to be able to step back and zoom out to the big picture in order to recognize and understand the changes and issues in the environment, which then makes them better able to zoom back in and focus on plans, objectives, and details.

The implication is simply this: a good leader needs to be able to see the big picture. Like puzzle pieces, each piece of the context, the environment, the organization, or the situation fits into a larger context, and you can best see how it fits when viewing the whole picture. In order to see the whole picture, you, as a leader, must be able to get on the balcony, zoom out, and get above the forest to be able to see clearly. Being able to do this will keep you from getting lost among the trees, and will provide the perspective necessary to implement changes and adjustments. Learn to see the big picture.

Collins, J., & Hansen, M. T. (2011). Great by Choice:  Uncertainty, Chaos, and Luck – Why Some Thrive Despite Them All. New York, NY: Harper Collins Publishers.

Heifetz, R. A., and Laurie, D. L. (2011). “The Work of Leadership,” in HBR’s 10 Must Reads on Leadership. Harvard Business Review Press: Boston, MA.

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If you’re good you don’t have to tell people, they’ll tell you

One of my father’s many great attributes was the character trait of #humility. As a teenager and a young man, I was often in awe at his capability and competence in so many areas, and yet he was never arrogant or prideful, and would not boast about his own accomplishments or abilities. Seemingly in spite of his extroverted nature and his constant interaction with people, he never seemed to be drawing attention to his own successes, but rather, poured into others. Like many young people, I suppose, I wished that everyone else could see how great my father was, yet he never seemed to point out those things in himself.

I finally began to better understand this about him when I was a senior in high school and was receiving a particular accolade. There was a brief mention of this accomplishment in the local newspaper, and the next time one of my aunts came to visit, she mentioned the article and said to me, in front of my dad, that she had had no idea of my level of accomplishment before. I remember my dad saying to me, “Jeff, if you’re good, you don’t have to tell people, they’ll tell you.” At first, on the surface, that seemed like a simple statement, but now I realize that my dad was trying to teach me two very important things:

  • Humility is one of the most valuable character traits a person can have. No one likes pompous arrogance. It is unattractive to brag about yourself and makes you look needy, selfish, and insecure. In fact, #JimCollins points out in his best-selling book Good to Great that humility is one of the two primary attributes of a Level 5 Leader. So my dad taught me to see my skills and abilities as gifts from God to be used for the benefit of others, not for my own recognition.
  • Your actions speak louder than your words. One of his other many sayings (one I’ve often referenced) was, “Your walk talks and your talk talks, but your walk talks louder than your talk talks.” He knew – and he taught me – that people would be far more affected by my actions than my words, and that it would be my actions that would make my words believable. So he taught me to let my actions speak for me.

#TomNelson, in his book Work Matters, points out that “we are witnesses by our words, but we also witness by our work. The excellence of our work often gives us the credibility to speak of the excellence of our Lord Jesus and to share the good news of the gospel with our coworkers.” (p. 96) In saying this, he reminds us of this same truth, that people will judge us, and by extension will judge our God, by the quality and competence of the work we do.   In turn, people will draw conclusions about us based on what they see. And that’s why Dr. #HenryCloud, in Necessary Endings, states that “the best predictor of the future is the past.” (p. 93) He points out that what we have seen people do and how we have seen them act in the past gives us the best picture of what they are likely to be like in the future.

The book of Proverbs echos this sentiment in Proverbs 27:2, which says, “Let another man praise you, and not your own mouth; a stranger and not your own lips,” and in Proverbs 22:29, which says, “Do you see a man who excels in his work?  He will stand before kings, he will not stand before unknown men.”  The New Testament, in Philippians, talks about the fact that Jesus humbled himself (for the purpose of providing our salvation), but that God exalted Him.  In a similar manner, in our service and obedience to God, we ought to be humbling ourselves and glorifying Him, then letting others judge us by what we do and how we live, and letting God do the lifting up in the way that best completes His purpose.  Proverbs 3:4 reminds us that a life lived this way brings “favor and high esteem in the sight of God and man.”

For good or for ill, people will draw conclusions about us based on what they observe. Therefore, as leaders, workers, followers, husbands and wives, students and teachers, or in whatever role we find ourselves, we ought to do our best and we ought to do it well. But we shouldn’t need to point it out; rather, we need to model humility along the way.  Your work and your actions should be such that people can see what you do, and see for themselves that you do it well, without you needing to arrogantly inflate yourself (and as a follower of Jesus, they should see a reflection of Him in your life at the same time). When that happens, they will be much more likely to appreciate your gifts and accomplishments than to resent them. So I will say the same thing to you that my dad said to me: If you’re good, you don’t have to tell people, they’ll tell you.

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